Redtorn Clothing Policy Summary
Welcome to Redtorn Clothing Co., where customer trust is paramount. As a Print-On-Demand (POD) business, our policies are crafted to be transparent and equitable. The following provides a concise overview of our key guidelines.
Print-On-Demand & Fulfilment
Redtorn Clothing Co. operates as a Print-On-Demand (POD) store, meaning each item is custom-made specifically for you only after an order is placed. We maintain no pre-existing inventory.
Fulfilment Time: Orders typically require 2–7 business days (with an average of 3-5 days) for creation, printing, and packaging prior to shipment.
[Link to Full Shipping & Delivery Policy]
Shipping & Delivery
We strive to deliver your unique Redtorn Clothing item efficiently through a global network of carriers, including Australia Post, USPS, and DHL, managed by our fulfilment partner, Printful.
Shipping Cost: All orders exceeding $100 qualify for FREE Standard Shipping. For orders under $100, a standard worldwide shipping fee of up to $16.80 per product applies.
Multi-Item Fee: A small, reduced shipping fee is applied for each additional product within an order, calculated at checkout.
Tracking: A tracking link and carrier information will be provided via email upon order dispatch.
Estimated Transit Times: Following fulfilment, delivery typically spans 5–20 business days, contingent on your geographical region.
[Link to Full Shipping & Delivery Policy] | [Link to Track Your Order Page]
Returns & Exchanges
Given the custom nature of our Print-On-Demand items, Redtorn Clothing Co. cannot accommodate returns or exchanges due to buyer's remorse, such as incorrect size selection or a change of mind.
Damaged / Defective: We guarantee a perfect product. Should your item arrive damaged or defective, we will arrange a free replacement or a full refund. Please contact us within 7 days of delivery with supporting photographs.
Wrong Item Received: If you receive an incorrect item, we will arrange a free replacement of the correct item.
Wrong Size Ordered: We are unable to exchange or refund items due to incorrect sizing selected by the customer. Please consult our size charts carefully before making a purchase of any unisex clothing item.
[Link to Full Returns & Exchanges Policy]
Privacy Policy
We are dedicated to safeguarding your personal information. Our policy is straightforward: we collect only the data essential to provide our services and share it solely when necessary for order fulfilment.
Data We Collect
We collect information required to process your order, including your name, shipping and billing address, email, phone number, and payment details, which are securely processed via our payment partners.
Data Usage & Sharing
Your data is utilized strictly for order fulfilment, customer service, and, with your consent, for marketing communications. To complete your order, your information is shared only with essential third parties: Shopify, Printful (for printing and shipping), our payment processor, and other partners involved in delivery.
Terms of Service (TOS)
This document outlines the stipulations for utilizing our website and placing orders with Redtorn Clothing Co.
Acceptance: By using our site and placing an order, you signify your agreement to these terms.
Intellectual Property: All designs, logos, and content presented are the exclusive property of Redtorn Clothing Co.
Liability: This section defines our limitations of liability and clarifies your responsibilities as a user.